Question

Business support system in Malaysia. Ability to explain the availability of business support system in Malaysia.

Answer 1

Business Support System (BSS) in Malaysia is a component that telecommunications service providers use to conduct their business operations with customers.
BSS deals with order acceptance, payment issues, revenue and more. It supports four processes: product management, order management, revenue management and customer management.
Product management supports product development, sales and product management, offers and packages for businesses and large market customers. Regular product management includes offering discounts on affordable products and managing how products interact.
Service providers require a unified customer perspective and maintain a complex hierarchy on a regular basis in customer orientation programs (customer relationship management). Customer management also covers the need for partner management and 24x7 online customer service. Customer management can also be seen as a comprehensive customer relationship management system that is implemented to help customer service agents deal with customers better and in a more informative way.