Question

Discuss the IT security concerns of any E-Business solution in the tourism and hospitality industry against Covid19. Take a Country as an example.

Answer 1

Not a day goes by that we hear information on coronavirus and its negative impact on travel and hospitality businesses. Yet, the hotel industry had to deal with different crises and viruses earlier.

The truth is the pandemic is temporary and shall pass. Thus, we should continue to plan for the future, as well as take steps to reduce long-term damage from coronavirus and drive faster recovery. Here are some tips to help hospitality overcome the difficulties that COVID-19 brings.

The new forms of E-Business are offering major opportunities for all tourism destinations and suppliers, whether large or small, to improve their business and remodel it in new and more cost-effective ways. More than ever, Tourism Businesses and Destination Marketing Organizations have to face the technological changes and to handle the organizational impacts, applying the principles of collaborative working and sharing resources. The travel and tourism industry is a worldwide industry, the global character – both from the supply and the demand side – represents one of its dominant features as well as challenges for IT and its applications

Adopt cloud technologies

Remote working becomes the norm for today. Thanks to innovations and technology, even such a people-centric industry as hospitality experiences an increase in telecommuting. In fact, hoteliers can manage all the hotel processes without even being there. With cloud-based Property Management Systems, they are able to control all operations at any time from anywhere.

Use this time for hotel maintenance and renovation

Coronavirus outbreak doesn't mean hoteliers are closing doors and are just waiting for this period to end. It's a perfect time to catch up and improve. Whether it is a spontaneous renovation or completing your Property Improvement Plan, there's no better time to do this.

The use of digital electronic methods and tools to gather, process, share, and distribute information and services throughout the tourism value chain can provide a competitive advantage.

• ICT changes the rules in the industry
• ICT is substantially altering the role of each player in the value-creation process of the industry ICT facilitates the production of new, flexible and high-quality travel and tourism services that are cost-competitive with mass, standardized and rigidly packaged options
• ICT helps engineer the transformation of travel and tourism from its mass, standardized, and rigidly packaged nature into a more flexible, individual-oriented industry.

EXAMPLE : INDIA

Now they are starting travelling from one place to other via metro with an idea of E business solution.

They made guidelines according to safety and precauttions from COVID19 and used digital card to avoid contact. It was also reported that only 50 passengers will be allowed in a coach

“Delhi Metro Rail Corporation shall be prepared to commence operations whenever directed by the government. All necessary guidelines in place to combat the spread of COVID-19 virus shall be implemented and all efforts shall be made to make travel safe for commuters .

Also it has started domestic flights with the same idea.