Question

Jillian is the president of a company that makes small parts for the automotive industry. Customers are primarily auto manufacturers. Jillian's cousin, Frank, works at the company as a sales representative. A promotion to the sales manager position is open. Frank has applied and so has Lisa, another sales representative. While both Frank and Lisa are good employees, they are skilled in different areas, but Lisa has better evaluations from supervisors. Lisa is great with technology and with placing orders. She does an excellent job in following through with ordering problems. She is willing to work weekends and after hours. Frank, on the other hand, is better with customer relations, and customers seem to like him better, but does not follow through on orders as well as Lisa does. Jillian is unsure who to promote. She has several concerns. Her first concern is that it would be expected by her family that Frank should be promoted because he is family. Jillian's second concern is most customers are male, and Jillian suspects that the company's customers would respond better to Frank and purchase more parts from Frank because Lisa is female. Finally, Lisa and Jillian are childhood friends who are very close and Jillian knows that Lisa could use the extra money as a single mother. Define and discuss the WH framework for business ethics, and within that framework propose a solution. Be sure to fully address the populations, purposes, and guidelines included within "W" and "H."

Answer 1

According the WPH framework mentioned in the case,

W - If a decision is made who and all will be affected by the decision? They might be the stakeholders of the business such as the consumers, management, and community.

P — What is the purpose of the decision that is being made? Consideration of security, efficiency and justice should be seen.

H — Managers should have a predetermined set of guidelines so that they make the ethical decisions.

For this scenario the remedy will be to promote Frank. Customer relationships are an important part of sales making. As explained in the Consumer Relations situation Frank is fine. Although Lisa is excellent in technology and order follow-up, customer relations are an important aspect of making sales. Therefore Jillian should be promoting Frank as a sales manager. She is the company's President. She makes the call solely on the grounds of the two workers' success and skills. And she behaves according to her own faith. And she does not need to care about what other people think. Everyone has their own opinion so Jillian doesn't have to worry about opinions of others.

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