What are the five dimensions we rely on when evaluating the
quality of a service?
Responsiveness, Insurance, Telepathy, Intangibles,
Responsibility
Reliability, Responsiveness, Assurance, Empathy, and
Tangibles
Reliable, Intangible, Persuasive, Attractive, Perishable
Touchability, Movability, Reliability, Identifiability,
Exceptionality
What is the most important aspect of planning and conducting a
useful experiment?
Effective Stimuli
Causality
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