Question

61.Reactive change implies being a(n)

Multiple Choice

• shaper.

• leader.

• adapter.

• follower.

• reactor.

71.Which of the following is a disadvantage of technology leadership?

Multiple Choice

• the need to educate buyers

• loss of brand image

• intense competition

• lower profit margins

• the establishment of entry barriers

74.When Chung told the people on his team that they would be moving to a different floor and getting a whole new office setup in three days, he expected them to be thrilled. Instead they grumbled that they did not have enough time to pack everything up and get moved. Chung has just encountered a form of resistance to change that is rooted in

Multiple Choice

• peer pressure.

• different assessments.

• self-interest.

• surprise.

• inertia.

79.The managers at Finnegan Insurance are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Given this situation, the best method for managing resistance to change is most likely through

Multiple Choice

• facilitation and support.

• negotiation and rewards.

• explicit and implicit coercion.

• education and communication.

• manipulation and cooptation.

Answer 1

61. Follower.

Explanation:

Reactive change implies being a(n) follower.Reactive changes occur when drastically decisions or actions are taken up by organisation as an outcome of influencial environmental changes occurring of an organisation.Immediately responding to change or an arised problem infers being a follower.

71. The need to educate buyers.

Explanation:

A disadvantage of technology leadership is need to educate buyers because it involves huge cost to provide buyers and consumers with technology related aspects of education,making it a costly affair thereby incurring huge amount of expenditure and cost.

74. Different assessments.

Explanation:

When Chung told the people on his team that they would be moving to a different floor and getting a whle new office setup in three days,he expected them to be thrilled.Instead they grumbled that they didnot have enough time to pack everything up and get moved.Chung has just encountered a form of resistance to change that is rooted in differential assessment because of lack of proper timely information,which lead to the consequence of resistance to change in this case.The employees here didn't resist because they were comfortable with the place of their work or shifting would make them loose something.They simply resisted because of the lack of timely information made available to them.

79. Education and communication.

Explanation:

The managers at Finnegan insurance are proposing a change in the way performance evaluations are done.Most employees who dislike are unsure about how exactly the change will be made and donot have enough information about the new policy.Given this situation the best method for managing resistance to change is most likely through education and communication.By providing employees with necessary education and communicating them the merits, convenience of the new policy,would be the best method to apply in this case of resistance.