Describe an instance of miscommunication between you and another person. Discuss what caused the problem, and...

Describe an instance of miscommunication between you and another person. Discuss what caused the problem, and how the interchange could have been handled better.

Expert Solution

Miscommunication happen between two persons when the sender fail to communicate the message clearly to the receiver.
Some causes for miscommunication are: Language difference, Poor listening skills and misunderstanding.
One instance of miscommunication happened in an email exchange with a customer regarding order details. After the order was processed, the customer wanted to make changes and hence emailed different people with various requests.
Since, there wasn't a proper understanding of what the customer required, so the order went out without all of the changes. When the order was delivered, the customer was disappointed.
I checked and sent her a new order without any charge. Also, I informed her about the proper process for a last minute order change.
I, also made a uniform way to change orders for all customers to avoid miscommunication in the future. It was a streamlined process and had less chances for mistakes.

ekkarill92 answered 1 year ago

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