Question

Case study 2

Question 2:

i. You are Mr. Abdullah Ali Al Maskari, the Manager of Ibra Stationary LLC. Ibra, Oman, Phone No: +968 27228065. You have placed an order with Mr. Sulieman Al Yazeedi, the Sales Manager of Nizwa Logistics LLC, Nizwa Souq, Nizwa, Oman, Phone, +968 2447 8547 for Geometry Boxes, 100 pieces, Natraj brand, Drawing Charts, 10,000 pieces, HP brand, Color sketches, 2000 sets, Revland Brand on 28th April 2020. Nizwa Logistics LLC promised to deliver you the goods in three working days.

• You received the goods on 5th May 2020.

• Only 75 Geometry boxes delivered.

• Color sketches you received 2000 sets but Reyon brand.

• Drawing charts, you received 10,000 pieces but 100 damaged.

Write a complaint letter to the Mr. Sulieman Al Yazeedi and ask him to correct the mistakes in delivery.

Answer 1

19-05-2020

To

Mr. Sulieman Al Yazeedi,

Sales Manager,

Nizwa Logistics LLC,

Nizwa South, Nizwa,

Oman,

Subject: Late Delivery of goods, missing, damaged and wrong delivery - regarding.

Sir,

Referring to our order dated 28th April 2020, we had placed an order for 100 pieces of geometry boxes (Nataraj Brand), 10,000 pieces of Drawing Charts (HP Brand) and 2,000 sets of color sketches (Revland Brand). We were promised delivery of the aforesaid order in three working days. But we received the order of goods only on the 5th May 2020. This delay of 5 working days in delivery has affected our stock levels and corresponding sales which were expected to be met with the goods stated in the subject.

Further, there are discrepancies in the order placed and the goods that have been received. As mentioned earlier, we had placed an order for 100 pieces of geometry boxes but we have received only 75 pieces. Also, we had specifically placed an order for Revland Brand color sketches instead we have received Reyon Brand instead. Although we have received 10,000 pieces of drawing charts of the particular brand demanded, out of the aforesaid 100 pieces are damaged.

We deeply regret to inform you that we are not satisfied with the level of service provided by you. Also, we would greatly appreciate if you could deliver the 25 pieces of geometry box (Nataraj Brand), take back the Reyon Brand Color Sketches and deliver 2000 sets of Revland brand color sketches and also replace 100 pieces of damaged drawing charts with good quality drawing charts of HP Brand.

We would like to inform you that we are holding our right to sue you on the part of liquidated damages caused to our company.

We hope to hear from you in no distant time. You may also reach out the undersigned at the contact details mentioned below.

Thanks,

Abdullah Ali Al Maskari

Manager,

Ibra Stationery LLC,

Ibra, Oman.

+968 27228065