Question

10. Why are conceptual management skills more important to upper management than to supervisory level managers?

11. What must occur by the follower for servant leadership to take place? Why would the concept of servant leadership work better at an organization such as Wal-Mart?

12. In what types of situations would peer group coaching be effective? Explain.

13. What do we mean by organizational culture? Give an example of what organization has the most successful organizational culture.

14. Can the charismatic leadership style be learned, or is it ingrained in our DNA? Explain.

15. How do leaders use communication to influence and persuade others?

Answer 1

10-Conceptual skills are more important to upper management than to supervisory level managers because these skills involves the mind related activities like setting goals, objectives, making strategies etc which are done by only top management like CEO and they are also the leader of the company and Conceptual skills are essential for leadership positions, particularly upper-management,

11- The factors which should be placed in follower to get servant leadership are trust, coordination, creativity, confidence etc which would make leader to put their followers first and take them consideration while making business decisions.This leadership would work at organization like Walmart because Walmart is the employer of numbers of people and leading thousands of people can be achieved when they would be given important part in business decisions and communicate business changes whenever they happened. walmart has wide diversity of creative and professional employees in which its leaders can put their trust which is the base of Servant leadership.

13- Organizational culture includes an organization’s expectations, experiences, philosophy, as well as the values that guide member behavior, and is expressed in member self-image, inner workings, interactions with the outside world, and future expectations. Culture is based on shared attitudes, beliefs, customs, and written and unwritten rules that have been developed over time and are considered valid .

Organizational culture is a system of shared assumptions, values, and beliefs, which governs how people behave in organizations. These shared values have a strong influence on the people in the organization and dictate how they dress, act, and perform their jobs.

In business terms, other phrases are often used interchangeably, including “corporate culture,” “workplace culture,” and “business culture.

Example Google is the company thats organizational culture is a driving force that pushes the company to continue its leadership in the information technology and online advertising industries. A company’s organizational culture, which in this business case is the corporate culture, refers to the traditions, customs, and behavioral ideals that predominantly influence employees’ behaviors. Google’s corporate culture motivates employees to share information for the purpose of supporting innovation. Innovation is a factor that enables the company to maintain its competitiveness against other technology businesses, such as Apple, Facebook, IBM, Amazon.com, Microsoft, Intel, Twitter, and Snap Inc. (Snapchat).

15- Leaders are effective communicators when they practice the art of persuasion by establishing credibility, build common goals, making their position compelling, and connecting emotionally with others.

Establishes credibility: Leaders establish credibility as they demonstrate their expertise and knowledge with others. Followers find confidence in leaders when they make well-informed, sound decisions. When leaders are making decisions for the good of others, they can build strong relationships because the followers realize that the leader cares about them and has their best interests in mind.

Build goals on common ground: Leaders are persuasive when they include the big picture as they request the support of their followers. When followers find out how they will personally benefit from policies or programs, they are willing to put their shoulder to the wheel to accomplish goals. If the leaders cannot explain the benefits of such a plan, they should review their plans and make the needed adjustments.

Make their position compelling: Leaders persuade and influence people when they communicate through symbols, metaphors and stores rather than dry and tedious data. By appealing to others through an emotional level, leaders can inspire the followers to achieve the toughest of goals.

Connect emotionally: Leaders can be more persuasive if the can intellectually connect emotionally to others. By knowing how people feel, how they have interpreted and responded to past events in the organization, leaders have an opportunity to better present their ideas and goals.
Leaders who have learned the art of persuasion can communicate with their followers in positive ways and build strong relationships that will lead to shared goals and build common ground. For example, Robert Marcell, head of Chrysler's small-car design team in the 1990s, faced a very serious communication and morale problem with his team who doubted Chrysler's ability to manufacture and market a domestically made small car (Woolfe, 2002). Instead of presenting a dry report on trends, Marcell showed a 15 minute slide show of his hometown and the devastation that occurred with they could not compete with foreign companies. Appealing to his team emotionally, he showed the boarded-up schools, closed schools and the ruins of the town's iron-works, demonstrating what could happen with this company if they were unwilling or unable to compete (Woolfe, 2002). Daring his team to be different, they were moved and meet the challenge by manufacturing the Dodge Neon (Woolfe, 2002).