Question

Neeta has organised a session to review Brenda’s individualised plan. Neeta notices that since she first met Brenda, she has moved into a different house. Neeta confirms the new address details with Brenda and makes changes to Brenda’s personal details and case file. Later, when asked for feedback, Brenda’s family tell Neeta that they feel like they were not included in the updating of the individualised plan, and their role was not clarified.

1. What planning activities and decisions should Neeta clearly record for Brenda’s planning session?

2. What reports should Neeta prepare in this situation?

3. What other documentation should Neeta prepare?

4. Is Brenda’s documentation current? What are the implications of not keeping information up to date?

5. What information should Neeta update to ensure they maintain currency of Brenda’s documentation?

6. How could Neeta use this situation to influence the organisation’s continuous improvement processes?

Answer 1

Ans1) Actually, in this situation Neeta should have included all the necessary information of Brenda for her planing session and all the planing activities including :

A) Her current address

B) Family member's name

Ans 2) In this situation, Neeta should immediately prepare or update the pending information regarding Brenda and her concerned belongings, so that her planing session could become a success.

Ans 3) Other Documentations that Neeta could prepare :

A) Regarding family members current information

B) Current address of Brenda

C) Current address of her family members

Ans 4) According, Brenda's information is not absolutely current, as her family members were not included in the personal details.

The implications of not having up-to-date information could be :

A) Wrong Information will create complications.

B) If total information is not updated, then the purpose of Brenda's Individualised Plan will become a futile one.

Ans 5) Neeta should update the Brenda's family in her individualised plan to maintain currency of Brenda's documentation.

Ans 6) Some Positive outcomes from this scenario could be :

A) The organization could be more careful in future.

B) Neeta's organisation would be more concerned regarding updating the information of the client.

C) The documentation for the individualised plan will be more accurate in the future.