Question

Find an article about one task/service that has been automated as a result of the increased opportunity costs of higher labor costs. Provide the brief summary to the class. What task was automated, when did this occur, was there a specific driver that caused the firm to automate at a particular point in time.

Answer 1

https://www.nytimes.com/2018/01/29/travel/the-next-time-you-order-room-service-it-may-come-by-robot.html?rref=collection%2Ftimestopic%2FRobots&action=click&contentCollection=timestopics&region=stream&module=stream_unit&version=latest&contentPlacement=3&pgtype=collection

The Next Time You Order Room Service, It May Come by Robot

This article discusses how robots are now being used in hotels to perform a variety of tasks like make and pick up deliveries, greet guests, provide directions, deliver room service, luggage, provide site tours, attend client meetings.

It all started in 2014 when Aloft Cupertino in the Silicon Valley became the first hotel in the United States to debut Savioke’s Relay robot.

The primary reasons behind introducing robots were enhancing guest experience and increasing efficiency in service delivery. It also was a boon to the hotel staff as they no longer have to take time off from desk work to perform service delivery.