Question

Zappos one of our successful companies for final project one is their commitment to their mission and vision

Answer 1

Zappos communicates its employees and its mission to its employees through its core values. Tony Hsieh, CEO of Zappos, said: “We want a list of key prices that we want to rent and release. If we are not willing to do it, they are not really "worth it." At the top of the core price list is "Power through Services". This core value is directly reflected in the mission statement of the best possible customer offering. By hiring employees who are committed to core values, Zappos can provide great customer service and keep track of its mission statement and to strive for its vision for the company on a daily basis. Focus on providing high and superior customer service and bring all the benefits of brick business with online companies. "Management" invests in call centers, focusing on not responding to the fastest and fastest number of calls. As much as possible, but to build strong customer relationships. By letting people have enough time to explain their problems, get a few shoe order recommendations, give them a try, and send them back, which they didn't. Zappos is a strictly online company and although it may provide more inventory than brick and mortar businesses, it does not interact with individuals if there are any questions or issues. From a financial point of view, the idea is that increased costs of customer service and free shipping will be offset by increased sales volumes and reduced costs due to inability to maintain All these physical positions ”.