Question

Scenario

As a medical administrative assistant working at a healthcare clinic you have noticed in the last month there is an increasing number of patients checking out after their visit unsure of when they should schedule their next visit. This causes you to have to track down a healthcare member from that patient’s healthcare team to determine when the patient needs to reschedule their next appointment. This process takes time, added effort and a delay in assisting other patients along with decreasing the patient’s overall experience.

Utilizing the SBAR technique, discuss how communication can be improved between the front desk and healthcare team members along with how this issue can be resolved.

You are required to provide a minimum of 3-5 sentences for each section of SBAR and your submission should be free of spelling and grammatical errors. References are not required but if used, must be cited in proper APA citation format. Please download the following assignment template to complete your SBAR assessment:

1. In a minimum of 3-5 sentences, discuss the Situation portion of SBAR with the scenario presented above.

2. In a minimum of 3-5 sentences, discuss the Background portion of SBAR with the scenario presented above.

3. In a minimum of 3-5 sentences, discuss the Assessment portion of SBAR with the scenario presented above.

4. In a minimum of 3-5 sentences, discuss the Recommendations portion of SBAR with the scenario presented above.

Answer 1

Situation: Hello Dr.X I see you are the physician of the health care clinic. I am Ms.Y administrative assistant working in health care clinic. I am calling about scheduling of next visit of the patients visiting the clinic.I have noticed that last month patients who visited the clinic were not sure about the next visit.

Background :Most of the patients who visited the clinic last month are not sure about their next visit. I have called a health care member from the health care team of each patients and scheduled the next visit.To find out the next visit of the patients it took lot of time, effort, delay in assisting other patients and decrease in overall experience of the patients .

Assessment: I think the problem is failure to plan the next visit in advance. planning the next visit will save time, effort and will improve the overall experience of the patient. I don't know what is wrong but I am really worried.

Recommendations:I recommend that the physician have to plan for next visit and should record it in the patients record or case sheet . This should be communicated to the patient,other health team members and the front office staffs through written form. Front office staffs can send a remainder to the patient about the next visit.