Question

how do you implement the strategy of having Compulsory Web based check-in due to the pandemic in air asia.

Answer 1

AirAsia is working closely with regulators, local governments, civil aviation and health authorities, including the World Health Organisation (WHO) and the International Civil Aviation Organisation (ICAO) and adhering to their expert advice.IN MY OPINION AIR ASIA SHOULD IMPLEMENT THE FOLLOWING -

Before travelling, we ask all guests to adhere to the following important travel advice:

• First and foremost, it is your responsibility to ensure that you are eligible to travel, be it international or domestic, before booking any flight. Please refer here to check on travel restrictions and special requirements.

• All AirAsia guests will be required to bring their own mask and wear it properly before, during and after the flight, including during check-in and bag collection.

• Guests will be able to carry one (1) cabin bag not exceeding the dimensions of 56cm (H) x 36cm (W) x 23cm (D) or maximum linear of 115cm and must fit in the overhead storage compartment in the aircraft cabin, AND one (1) laptop bag or one (1) small bag not exceeding the dimensions of 40cm (H) x 30cm (W) x 10cm (D) or maximum linear of 80cm and must fit under the seat in front of you. For more information about the latest updated cabin baggage allowance, please visit here.

• Please arrive early at the airport - preferably 3 hours before departure - to allow for enough time for all the necessary processes to take place.

EXTRA MEASURES

To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the additional measures that AirAsia is taking on the ground and in the air, to ensure your health and wellbeing:

Aircraft cleaning:

• Aircraft will undergo regular disinfection including a deep clean using cleaning agents in accordance with Airbus Aircraft Maintenance Manual (AMM) performed by professional cleaning teams.

• Every night stop, aircraft go through a thorough 2-hour deep cleaning process, in compliance with instructions from health authorities.

• For more information on aircraft disinfection, click here.

Pre-flight:

• Temperature screening will take place at different checkpoints, including boarding gates.

• Cabin crew will undergo temperature checks before and after every shift.

• Guests are advised to observe high standards of personal hygiene. Face masks must be worn at all times and hands must be washed or sanitised frequently.

• Guests are required to kindly observe the seat signage and floor markers at queuing areas, including check-in counters & kiosks.

• Contactless web and mobile check-in available : Enhanced features on AirAsia Mobile app, contactless check-in and payment kiosks at the airport and a Passenger Reconciliation System (PRS) is now in place to help ensure a smooth and safe travel experience.

• Hand sanitisers will be available throughout the various journey processing points for guests and staff.

• The aircraft cabin will be disinfected with industry-approved aerosol spray before the departure of all domestic and international flights.

• Pre-flight briefings on safety and hygiene will be conducted for all cabin crew prior to each flight to ensure we are consistently following the most up-to-date advice.

In-flight :

• All of our A320 aircraft are equipped with High Efficiency Particulate Arrestors, also known as HEPA Filters, similar to ones you would find in a hospital operating theatre. These filter out 99.99% of dust particles and airborne contaminants including viruses and bacteria. Every three minutes the air in the cabin is completely refreshed, so you’re breathing the highest possible quality of air throughout the flight.  

• All cabin crew will be wearing protective equipment including masks and gloves.

• Food Safety

  • All meals are produced and packaged hygienically following strict food safety requirements.

  • All production staff will be regularly monitored on COVID-19 guidelines and Cabin crew handling menu items will wear disposable gloves.

• Cabin crew are well trained to assist with any medical situation inflight including identification and isolation of anyone onboard who may feel unwell.

• Temperature checks will occur before arrival to destinations where temperature screening is mandatory.

Arrival :

• Health declaration forms will be handed out to be filled out before or on arrival.

• Thermal screening will take place upon arrival.

• Transit passengers may be asked to stay at the airport.

• Mandatory quarantine may take place as per regulations at your destination country.