Question

What is Liberty Mutuals' outlook?

Answer 1

Liberty Mutual experiences the unique industry obstacles of the insurance business on a large scale. Internet startups are well placed to take advantage of mobile, cloud-based technologies. Competitors are looking for analogies to intervene in the value chain and to lead in certain aspects of their customer relationships. This is why it’s key that the organization stays one step ahead of the threats and opportunities all around it. It is currently transforming the IT organization to better position for future success and meet the evolving expectations of the customers and employees.

They are trying to harness the scale and expertise of the global workforce. Innovation and breakthrough ideas can come from anywhere in the company, and as it transforms, it’s essential that they enable their employees to improve and collaborate, regardless of location.

As the organization continues to evolve, several products and platforms position us well to transform the business. Office 365, for example, helps to respond faster to market changes. They are moving to a more agile development process, where smaller, multi-disciplinary employee groups will collaborate on new products more efficiently, bridging the gap between IT and the business. With chat-based, real-time collaboration, increase the proportion of people across the company who work together to build innovative new products in a continuous development model so they can grow their business in the digital age.

To do this, they are partnering with companies like Microsoft to help put important business analytics tools in the hands of everyone, not just analysts and power users, striking the right balance between being easy to use and producing sophisticated insights to drive product innovation. Business users in Claims, Legal, Reinsurance, and HR can quickly glean information from dashboards and KPIs using products such as Microsoft Power BI, which enables to open millions of rows of data for analysis by a much larger number of people. The tools provide visual interpretations and immediate insights valuable to our daily operations and formulation of new strategies.