In: Operations Management
As part of an insurance company’s training program, participants
learn how to conduct an analysis of clients’ insurability. The goal
is to have participants achieve a time in the range of 32 to 47
minutes. Test results for three participants were: Armand, a mean
of 38.0 minutes and a standard deviation of 2.0 minutes; Jerry, a
mean of 34.0 minutes and a standard deviation of 3.0 minutes; and
Melissa, a mean of 39.5 minutes and a standard deviation of 2.4
minutes.
a.Which of the participants would you judge to
be capable? (Do not round intermediate calculations. Round
your answers to 2 decimal places.)
Participants | Cpk | Cp | Capable ? |
Armand | (Click to select) Yes No | ||
Jerry | (Click to select) Yes No | ||
Melissa | (Click to select) No Yes | ||
b.Can the value of the Cpk exceed the
value of Cp for a given participant?
Yes
No
The Cpk formula is
Cpk = min (CpU, CpL)
CpU = (USL – mean)/3SD
CpL = (mean – LSL)/3SD
The Cp formula is
Cp = (USL – LSL)/6SD
Here,
USL = 47
LSL = 32
Mean and SD varies depending on the candidates.
a.
Armand
Cpk = min of (47-38)/(3*2) and (38-32)/(3*2) = 1
Cp = (47-32)/(6*2) = 1.25
Capable = Yes
Jerry
Cpk = min of (47-34)/(3*3) and (34-32)/(3*3) = 0.22
Cp = (47-32)/(6*3) = 0.83
Capable = No
Melissa
Cpk = min of (47-39.5)/(3*2.4) and (39.5-32)/(3*2.4) = 1.02
Cp = (47-32)/(6*2.4) = 1.04
Capable = Yes
b.
Cpk value cannot exceed the Cp value