Question

In: Operations Management

As part of an insurance company’s training program, participants learn how to conduct an analysis of...

As part of an insurance company’s training program, participants learn how to conduct an analysis of clients’ insurability. The goal is to have participants achieve a time in the range of 32 to 47 minutes. Test results for three participants were: Armand, a mean of 38.0 minutes and a standard deviation of 2.0 minutes; Jerry, a mean of 34.0 minutes and a standard deviation of 3.0 minutes; and Melissa, a mean of 39.5 minutes and a standard deviation of 2.4 minutes.

a.Which of the participants would you judge to be capable? (Do not round intermediate calculations. Round your answers to 2 decimal places.)

Participants Cpk Cp Capable ?
Armand (Click to select)  Yes  No
Jerry (Click to select)  Yes  No
Melissa (Click to select)  No  Yes


b.
Can the value of the Cpk exceed the value of Cp for a given participant?

  • Yes

  • No

Solutions

Expert Solution

The Cpk formula is

Cpk = min (CpU, CpL)

CpU = (USL – mean)/3SD

CpL = (mean – LSL)/3SD

The Cp formula is

Cp = (USL – LSL)/6SD

Here,

USL = 47

LSL = 32

Mean and SD varies depending on the candidates.

a.

Armand

Cpk = min of (47-38)/(3*2) and (38-32)/(3*2) = 1

Cp = (47-32)/(6*2) = 1.25

Capable = Yes

Jerry

Cpk = min of (47-34)/(3*3) and (34-32)/(3*3) = 0.22

Cp = (47-32)/(6*3) = 0.83

Capable = No

Melissa

Cpk = min of (47-39.5)/(3*2.4) and (39.5-32)/(3*2.4) = 1.02

Cp = (47-32)/(6*2.4) = 1.04

Capable = Yes

b.

Cpk value cannot exceed the Cp value


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