Question

In: Operations Management

as part of an insurance companys training program, particupaants learn how to conduct an analysis of...

as part of an insurance companys training program, particupaants learn how to conduct an analysis of clients insurability. the goal is to have participants achieve a time in the range of 32 to 47 minutes. armand a mean of 37, and a standard deviation of 3.0, jerry a mean of 37.0 minutes and a standard deviation of 2.0. melissa a mean of 39.5 minutes and a standard deviation of 1.8 minutes.
cpk? cp? and if they are capable

Solutions

Expert Solution

Answers in BOLD:

LCL=32, UCL= 47

Process is capable is Cp is more than 1

mean

Standard deviation-sd

Cp= (UCL-LCL)/6sd

Cpk= Min [(mean-LCL)/3sd; (UCL-mean)/3sd]

Capability

Armand

37

3

0.8333

0.5556

Not capable

Jerry

37

2

1.2500

0.8333

Capable

Melissa

39.5

1.8

1.3889

1.3889

Capable


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