Identify inputs, outputs and value addition tasks for the following services: a) Banking b) Courier c)...

Identify inputs, outputs and value addition tasks for the following services: a) Banking b) Courier c) Insurance d) Retail Outlets e) Airlines

Solutions

Expert Solution

Banking:- Inputs in the service are customers, cash, electronic machines, staffs in bank, other hardcopies like cheque, draft, various schemes like loan, fixed deposit, credit card services etc. Output of the service are cash, proper deposit, receipts, utilisation of services etc. Value addition task are customer service, reducing the waiting time for processing, helping customers to do proper banking, providing gifts while joining their schemes.

b: Courier:-Input:- Materials for courier, customers, staffs, delivery boys, storage locations, warehouse and co ordinating staffs, Information technology .

Output:- Courier material, cash transaction based on the invoice.

Value addition:- Prompt delivery, excellent packaging, good customer service, delivery at door step.

c: Retail

Input:- Staff, customers, electronic machines, storage locations, stock keeping units

Output:- Materials purchased, cahs transaction based on bill

Value added activities:- Customer service, exciting offers or discounts, customer loyalty programs

Airlines

Input:- Fligght, ticket, customers, airline staff, location of airport

Output:- Reaching destination, cash transactionor revenue generated

Value addition:- Excellent customer service, co ordination between staff, reaching destination on time, exciting offer or discounts for ticket, customer loyalty programs.

keosha answered 1 year ago

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