Dr. Tanlow interrupts Ms. Serf, RN, as she is preparing pain medication for 68-year old Mrs....

Dr. Tanlow interrupts Ms. Serf, RN, as she is preparing pain medication for 68-year old Mrs. Gold. It is already 15 minutes late. Dr. Tanlow says he needs Ms. Serf immediately in Room 20 C to assist with a drainage and dressing change. Knowing that Mrs. Gold, a diabetic, will respond to prolonged pain with vomiting, Ms. Serf replies that she will be available to help Dr. Tanlow in 10 minutes (during which time she will have administered Mrs. Gold’s pain medication). Dr. Tanlow is already on his way to room 20 C, whirls around stating loudly, “When I say I need assistance, I mean now! I am a busy man, in case you hadn’t noticed.

If you were Ms. Serf, what would be an appropriate response?

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Interpersonal factors greatly influence the outcome of the medical intervention. In this aspect the support offered by nurse and the satisfaction gained by the patient and their family are the critical parameters to enhance the interpersonal relationships between the nurse and other health care professionals apart from patients and their family members. Further mutual co-operation and understanding among the other health care professionals significantly affect the effective healthcare outcome. More over being the most effective helper nursing personnel must not overrule the discussion regarding the dynamics occurring into the interpersonal relationship and should maintain the following characteristics.

1. Should speak meaningfully

2. Should listen to all with patience

3. Try to avoid speedy judgement

4. Things should be interpret properly

5. Build communication skills with others

8. Should be able to accept constructive criticism

10. Should have genuineness while interacting with patients or other healthcare professionals.

Looking into the above characteristics if I were Ms. Serf, I would politely try to convince Dr. Tanlow and make him understood the actual condition of Mrs. Gold if the medication is not provided immediately. Further I would request him to consider for few more minutes and assured him to attain at room no 20 C as soon as possible to assist him.

Nightingale answered 1 year ago

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