Question

Case Study 3

John is working for an agency that provides services to diverse groups, such as Islamic people, Aboriginal and Torres Strait Islander peoples, Chinese people and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace. One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung. Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer. John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle’s strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning difficulties and concentration difficulties, which cause him to be easily irritable and become distressed.

1.Describe how John could access language and cultural interpreter communication resources that support individuals and organisations to embrace and respond to diversity. Give at least four examples, including active web links to documents or training resources, in your answer.

2.Describe how image resources could assist with communication difficulties in this situation

3.Describe who John could contact to assist with communication needs.Give three examples in your answer

Answer 1

1.The three most commonly used sources for interpretors are,yellow pages,NAATI and Australian Institute of Interpretors and Translators(AUSIT) websites,agencies for accredited Interpretors can be found at the Victorian Multicultural Commission Community Directory.

2.The Picture Exchange Communication System is a system to assist people in communication who are unable to do so through speech.The system uses picture cards for communication.This can be used in this situation.Images are able to catch our notice easily and we are immediately drawn to them.The human brain is able to recognise a familiar object within 100 milliseconds,so when we use pictures,we are quick to analyse them.Also bright colours capture our attention because our brains are wired to react to them.

3.Fir communication needs,John can approach Interpretors.The other things that John can do by himself is,speak slowly and clearly,use short and simple sentences,maintain normal volume,use different words to express the same idea,prioritise and sequence yourr instructions,respond to express emotiond