Question

Identify the management organisation and technology factors responsible for enabling adoption of internal corporate social networks

Answer 1

Management:

Following are the management factors responsible for enabling adoption of internal corporate social networks;

1. Strong customer relationship;

By making strong customer relationship a management can enable adoption of internal corporate social networks because internal social networks can not be developed in absence of proper customer relationship. Hence strong cutomer relationship will enable adoption of internal corporate social networks.

2. Good customer after sale services;

Normally we see that management ignore it’s customers when transactions are completed but such behaviour of the company will not be good for adoption of internal corporate social networks hence management should offer timely & fair after sale services to its’ customers because it will help in maintaing brand image in the minds of existing customers and prospective customers as well.

3. Social networking;

In present age social networking is very good tool of making good connection with the clients hence with the help of social networking, management enables adoption of internal corporate social networks.

Organization:

1. Comprehensive marketing list;

A comprehensive marketing list provide sufficient data for making regular contact with its’ customers. Hence an organization should maintain a comprehensive marketing list so that it should enable adoption of internal corporate social networks.

2. Good online presence;

In present time most of the prospective & existing clients are connected through internet hence an organization can take help of this factor for enable adoption of internal corporate social networks. Good online presence will help regular & 24x7 contact with its’ associated persons hence it is very important factor for enabling adoption of internal corporate social networks.

3. Trained employees in the organization;

Employees of the organization must be trained as per required circumstances because it will help in serving its’ customers in much better manner and ultimately it will enable adoption of internal corporate social networks.

Technology:

1. Better two way communication;

There should be two way communication so that issues of the clients can be managed properly. For such purposes technology should be used in such a way so that there should be open two way communication.

2. Development of communities;

With the help of development of social communities, we can share ideas of every type communities and every type of communities can be well-versed with ideas of each other. And such way will result into adoption of internal corporate social networks.