Question

First give your definition of soft skills and the qualities the term describes. Then explain why professionalism, business etiquette, or soft skills are so important in the workplace.

Answer 1

Soft skills, also called as emotional intelligence helps in interacting with adequacy. They are personal qualities that can affect relationships and communication. They include the following qualities:

• Problem solving
• Networking
• Effectiveness of communication
• Conflict resolution
• Presentation
• Team-work
• Customer service

Professionalism is important in a workplace because it improves worker's behaviour and workplace ethics. Employees having high standards of professionalism are considered more credible and reliable than their co-workers. Professional employees are frequently regarded as business leaders.

Business etiquette is important in the workplace due to the following benefits:

• By respecting others, business etiquette enhances relationships at workplace.
• Helps in promoting business growth
• Improves impression
• Helps in gaining business travel etiquette.
• Improvement of non verbal communication.

Soft skills is important in an workplace as it is an essential trait that helps in finding and retaining clients. Strong soft skills helps in gaining confidence - an adequate trait in business world. Lack of soft skills can limit potential and result in the downfall of business. By improving soft skills, employees can improve communication, deliver better results and enhance themselves.