Question

An urgent care facility implemented the balanced scorecard. For questions 1-3 match the given measure to the perspective it would most likely belong

1. Net operating margin

a. Financial

b. Customer (Patient)

c. Internal Business Process

d. Learning and Growth

2. Employee Satisfaction index

a. Financial

b. Customer (Patient)

c. Internal Business Process

d. Learning and Growth

3. Market share

a. Financial

b. Customer (Patient)

c. Internal Business Process

d. Learning and Growth

Answer 1

1.) Net Operating Margin - This would mostly be classified under the Financial section of the Balanced Scorecard as it helps us understand how the company looks to the investors from the financial point of view. As such, a Net operating margin would reflect the company's profitability and its ability to make money.

2.) Employee Satisfaction Index - This falls under the perspective of Learning and growth. These are effective and efficient tools used to gauge and understand the employee perceptions, employees suggestions, etc. Hence, Employee satisfaction index would mostly be under the perspective of the Learning and growth.

3.) Market Share - This falls under the Financial section of the Balanced scorecard. Market share is the based on the performance of the company in relation to the competitors and would help a business to analyse its performance and operating results based on the market share the company is able to acquire. The Market share would be through a variety of parameters like sales, Return on equity, etc and hence would be mostly categorized under the "Financial" aspect of the balanced scorecard.

Please let me know if you have any questions via comments and all the best :)