Question

Provide an overall review of A&W Restaurant, and provide recommended strategies to improve their business under the impact of COVID-19.

Answer 1

Abstract

A & W restaurant is located in 44 Broadway Ave, Orangeville, Ontario L9W 1J4 Canada. It is into business of Fast Food and having the features like Takeout, Seating, Wheelchair Accessible.

Below are the some review of A & W Restaurant, Submitted by the customers.

1) Excellent Recycling Aspect

Family at the time of weekend come here for eating and they use the promotional coupon to take the service from this Reastarant.

They have make an arrangement for waste and recyling of foods.The tray is metal not plastic, the drinks served in washable glass, all paper including the tray liner and burger wrapper are recyclable and the fries are served in a little metal basket with a recyclable paper liner.

Drawback is that they don't have facility to recycle the ketchup cups

2) Staff is very friendly

The behaviour of Staff is very freindly and they serve the customer with best in class service.

3) Tasty and Delicious burgers

They provide very tasty Teen burger which gives taste like hambuger meat and not like a pressed patty, Also theyt provide extra lettuce ,onions, pickles , tomatoes at no charge - . The fries are big and not over salted like one place.

4) Perfect Arrangement of Store

Crunchie bacon and the best fresh condiments topped ioff perfectly and other things like table, chairs and food arrangement is done very good.

5) Location is easly accessbale

the location is owned by corperate and it is very easy to access by the road side

B) Recommended strategies to improve their business under the impact of COVID-19

The below advice falls into two categories: preventative measures you can take to minimize the revenue hit of the current slowdown, and proactive initiatives that can help you drive incremental revenue now — while setting your restaurant up for an eventual return to normalcy.

1) Need to make your restaurant feel like a safe spot to guests

The first step in combating coronavirus is to make your restaurant as clean as possible.

Pay special attention to any surface customers touch, like light switches and doors, and any system that circulates air. Provide antibacterial gloves for your team, especially if they handle cash.

2) Open up your reservation policies

Normally Lower rates of walk-ins and new bookings mean that you should plan to overbook more than usual.

• Open up your pacing to allow more flexibility for when guests can book.
• Make more inventory reservable available across booking channels. This is a good time to leverage third-party booking channels.
• Revisit your cancellation policies to accommodate the situation. If you normally charge a no-show fee, for example, consider waiving it.

3) Prepare staff to deal with sick customers

Make sure your staff is trained on how to react when a customer starts displaying symptoms.

• Equip staff with personal protective equipment (PPE) such as gloves and masks
• Appear promptly on the spot with tissues or napkins.
• Offer the guest sanitizer or another disinfectant.
• Be prepared to put guests in touch with medical resources.
• Thoroughly disinfect every table, utensil, glass, and surface the questionable guest has contacted.