Question

Please provide a brief 4-6 sentence explanation for each of the questions proposed below. You can make up your own organization and use your own EHR system.

1. Suppose your organization is developing a service-level agreement with an outside IT vendor. In your opinion, what are the three most important expectations you would place on the outside IT vendor? Why?

2. You are running a series of scenario tests on a new EHR system. What are some of the most common issues you think you might find?

3. What are some ad hoc tests you might run on a patient portal system to make sure that everything is working properly?

Answer 1

Question 1

Information technology is the current world’s most important part which simplifies living and economic monitoring by bringing all our daily needs to finger tips.

The three important expectation in health care sector are

a. Information technology should reduce waiting time of patients and nurses processing of admission and discharge

b. Information technology should help in identifying short comings of care and brings about improved clinical outcomes

c. It should reduce human errors and health information

Question 2

You are running a series of scenario tests on a new EHR system. What are some of the most common issues you think you might find?

The most important issues are

a. Whenever there is an update in system it is a concern that data from older version shall be lost. In other words data from old system to be mitigated to new

b. Resistance by previous users, the old system of EHR would be accustomed and changing to new would be resisted

c. Loss of precious working hours and accumulation of data to be entered later and if there is a system failure or incomplete implementation would lead to havoc

Question No 3

What are some ad hoc tests you might run on a patient portal system to make sure that everything is working properly?

a. Paper work in MRD (medical records department) entry into EHR

b. Medication entry and display in the supply chain of pharmacy

c. Billing details

d. System updates and hanging / unwanted shut down

e. Power cut and rebooting of systems is there a data loss

f. Options of data recovery