Question

(E-Commerce) Discuss the advantages of expert location systems over corporate databases that contain expert's information and knowledge.

What are the disadvantages?

Can they be combined?

How?

Answer 1

Expert location system is an interactive computerized system that helps the workers a solution to a problem that could either be specific problem or technical problem within a short time.

The corporate databases are simply a database that contains information the employees including their names, location and contact information.

Advantages of expert location system over the corporate database;

The expert location system reduces the chances of human error.

It enables higher chances of accuracy levels and also quick decisions; you don't have to call over to the other side to get help.

It provides a faster solution to a problem just through the touch of a button.

It reduces the costs of hiring many experts to help solve problems within the organisation.

Disadvantages                                                                                             

Lack of creative response that would otherwise be given by a human

The system sometimes can be complicated such that it is not easy for someone to navigate through it easily.

The system may just give a solution but not capable of explaining a reasoning behind the decision.

Yes, the expert location system ant the corporate database can be combined.

Explanation:

The expert location system is a computerised system and corporate database simply contains information about this particular system. I therefore suppose that a more advanced system can be created such that it is possible to have the expert explain or give an advice to the one in need through a live session on a computer. Like, in case you need a solution, you simply log in to the system, click on the category you need and the expert comes live and you can talk one on one and get your solution.