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Managers are required to make many tough decisions over the course of a workday. One of...

Managers are required to make many tough decisions over the course of a workday. One of the tough decisions a manager may be faced with is the decision to drop an existing customer from their portfolio. Some companies refuse to drop customers (including non-profitable customers) in the hopes that these unprofitable customers will become profitable in the future. Other companies do not want unprofitable customers impacting their bottom-line year after year and choose to drop them. In your opinion, when should unprofitable customers be dropped (if at all)? Provide an example from a newspaper or other media sources from the past three months to support your argument.

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ekkarill92 answered 2 years ago
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