Question

As a coordinator, developing individual plans for your clients should always involve collaboration them. These collaborations are only successful if both parties share mutual respect and positive regard. As a coordinator, you must take a leadership role, making sure you establish and maintain appropriate working relationships with your clients, as well as others involved in their care.

A vital part of the service delivery process is planning. In order for the planning process to progress smoothly and to be as effective as possible, it is important for you to be thoroughly prepared. This will mean taking into consideration your client and their life stage and needs.

You’ll also need to work with them to explain practicalities of the care plan and liaise with the assessor of the person’s requirements prior to the planning session the purpose of planning, what options they have and which might be most appropriate.

You’ll need to find out who else needs to be involved in the process, who the person wants involved, and ensure that all stakeholders have the information they need and that the practicalities of the process are organised.

In this activity, we will follow two care workers at Fairy Bower Residential Care. Sarina has the role of supervisor within the facility and Jonas is one of her care workers. Both Sarina and Jonas are required to work with clients at the facility and within their own homes.

1,Explain the benefit of effective communication is for maintaining a collaborative approach, as Sarina develops an individual’s care plan?

2.Why is maintaining privacy and confidentiality of client information essential?

3. When is it reasonable to discuss a person’s private information with a third party?

Answer 1

1. Communication is the exchange of ideas, information or data between individuals or organisations. Effective communication is essential for collaboration of patient care. Collaborative approach requires to work together with others to achieve a common goal. Benefits of effective communication in collaborative approach are:

* greater trust and commitment

* better work place relationships

* Increased job satisfaction

* Better patient care and improves the quality of care

* It encourages teamwork and provides clarity and continuity of patient care.

* It encourages collaboration and prevents medical care

2. It is important to maintain the patient's confidentiality in the health care sector. Care workers have to keep the principle of Confidentiality. Patients often reveal their very personal information to the Health care professionals due to their trust in them. To keep the trust and integrity of the patient care , it is essential to maintain the confidentiality of the patient's information.

Breach of confidentiality may cause legal and ethical issues for the Health care worker.  

3. Health care workers can discuss the patient's private information to a third party , when there is a consent from the patient. With patient's consent , Healthcare workers can discuss the patient's information to the other care worker or workers for effective collaboration.  

Another genuine reason for disclosing the personal information of patient is the ' risk of patient's life ( suicide ) or other's life ( homicide). When there is a chance of suicide or homicide /harm to others , the care worker can disclose the information professionally to the person in responsibility.  

One can breach the confidentiality when it is legally and ethically appropriate for effective collaboration of patient care.