Question

Operations Management
1- What is the Operations sector and what administrative jobs can be found there?
2- What are the other sectors of a company and what support do they give to Operations?
3- What does the modern consumer ask for?
4- What is a company's strategy and why is it important to take it into consideration in the
Operations management?
5- What is a company's competitiveness and how does it affect the economy of a nation?
6- What do they mean and what are the core competencies?
7- What does productivity measure and how is it interpreted?

Answer 1

1)Operations sector is that part of a company where all the work takes place to deliver a product or a service to end customer. Operations are the two of the core functions along with marketing. Operations involve manufacturing and distribution of products or deliverance of services. Any fault or disturbance in operations leads to customer dissatisfaction. The administrative jobs that can be found in operations are that of store keeper, accounts, clerical jobs, data entry operators, secretary, purchase clerks etc.

2)The other sectors of the company are marketing, sales, finance, logistics and customer service. Marketing and sales core job is to sell a product or service. They are responsible for bringing the orders for a company. Finance and accounts take care of the financial aspects of the company. They provide all the clearances for any financial issues. Logistics takes care of the distribution of products while customer service provides support to the customer after a product is sold.

3)The modern consumer asks for a complete product and service experience i.e the product should be good and quality should be adequate for the price point. Also, the servicing should be quick, efficient and effective. Today, people won't buy even quality products if the service is not adequate. Also, quick product replacement in case of defective products is proffered. In today's world, customers need of instant gratification need to be satisfied.

4)Company strategy is the framework upon which the company plans to operate. It includes the company's vision-mission statements, the company's values, its objective, goals and how it plans to achieve them. Strategy is important in operations management since it provides the company with the goal and the roadmap to achieve those goals. Without strategy a company will not have direction and will be lost.