Question

Discuss how patient portals and/or personal health records can leverage the competitive strategy of a healthcare provider or healthcare payer organization.

Answer 1

Patients portals and/or personal health records are those data materials in any healthcare institutions, that serves the basic information regarding every health aspect of a person admitted to avail healthcare benefits with the health care providers and its each and every departmental workers. It not only shares the adequate information pertaining to the clients health status and the services provided, but also it serves as a foundation for the healthcare management to understand and compare the profits and losses or the quality and shortcomings of the services provided by the organisation.

A healthcare provider or health payer organisation should know the quality of services provided by them and also the factors that contribute to the negative feedbacks from the clients. This would ultimately assist them in framing a proper protocols and guidelines for their activity and also to eliminate all those causative elements which is effecting their standard of care. Moreover, this will help the healthcare oragnisations to provide best quality services in a cost effective way to the clients. This will also increase the number of incoming clients availing the services of the organisation.

Healthcare sector is a huge industry, where every organisations wish to have the large number of clients and make a profitable earnings. For framing a competitive strategy, statistical study of every aspects in these organisation plays a key role. In order to make such statistical studies, the patient portals and personal health records provides the statistical data. This shows that its really important that the datas in a patients portal should be correctly entered and safely preserved. So that no piece of information is distorted or tampered. Thus, every bit of information available in a patient portal can leverage the competitive strategy of a health care provider or healthcare payer organisation.