Question

(c)  Risk Controls Field Trip   

Please go to the one of processes below

	Library check out		Food service at restaurant (e.g., McDonald)
	Campus store (e.g., bookstore) checkout		Supper Market (e.g., WalMart) check out
	Access to fitness center/dorm		Car insurance purchase
	Parking/fitness pass purchase		Doctor Appointment / Visit

Required

Prepare the flowchart and business process diagram for the process of your choice

Describe three things that could go wrong in this process (threat) and describe three ways the business tries to avoid the problems in question (control) using the format below

What could go wrong (threat)	How to avoid the problem (control: there may be more than one way to avoid problem)

Answer 1

Flow chart for food service at restaurant:-

Order Placed by customer>

Billing>

Invoice prepared and given to customer>

One invoice given to the maker>

Order transferred to the maker>

Order prepared>

Order served to the customer.

Threats	Controls
Incorrect Order	This threat can be controlled by keeping specific codes to item so that if you do not understand the order, you can ask the customer for the specific code and the order will corrected.
Order delievered to wrong person	This threat can be controlled by giving one token number along with the invoice to customer, so that when he comes to take the order, we can give them correct order according to their token numbers.
Incorrect Invoice	This threat can be reduced by asking the customer to verify the details of his order in the invoie before giving him the invoice. So that in case there are any discrepencies, the same can be resolved.