define customer services in your own word with one example

Expert Solution

What is Customer Service:

Customer Service is the act of taking care of the customer's needs by providing and delivering professinal, helpful, high quality service and assistance before, during and after the customer's requirements are met. Customer Service is meeting the needs and desires of any customer after he bought the goods.

In simple, the seller of goods will provide services to customer during sepcific period after the transaction. Good Customer Service helps the customer have an easy and enjoyable customers with the product and company.

Offering good customer services is important to retain the existing customers and to grow the business.

Example:

If we buy any electrical item like Laptop, Mobile or Vehicles like Car, Two Wheelers then the seller will give Warranty / Guarantee for certain period of time like one or two years, that means in that period the seller will provide certain services with free of charge to customers and replace certain parts also if all conditions are satisfied in the agreement.

jeff jeffy answered 2 years ago

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