In: Operations Management
Match each of the following scenarios with the type of resistance to change that it most clearly exemplifies.
Group of answer choices
1. The structural changes at Ray’s company involve no downsizing and will dramatically reduce inefficiency and red tape. Still, Ray doesn’t like the changes because he doesn’t want to put forth effort into learning a new way of doing things.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
2. Vega was on vacation when a new process to document computer bugs was implemented. Nobody told Vega, so when she returned from vacation, she continued to use the previous process.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
3. Bianca likes that the company acknowledges employee birthdays once a month and she has been joining in the celebration in the break room for a few minutes when they occur, but none of the coworkers in her department ever attend, and they have been teasing her about her participation. She has decided to stop attending.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
4. Garrett is opposed to the new structural changes because he’s afraid that they will cost him his job.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
5. Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
6. Kenny, director of the hospital pharmacy, decided to upgrade the decades-old software, but after the upgrade, he discovered the pharmacy’s electronic records are now incompatible with the systems used by the inpatient and outpatient clinics, since they are still using old software.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
7. Ed’s job tasks were recently redesigned. While he knows the changes are likely to improve his overall productivity, he is uncomfortable with the changes because so much of his job is now unfamiliar to him.
[ Choose ] fear of the unknown threatened power narrow focus of change habit economic factors lack of awareness social factors
There are many changes in why people would not embrace change. The following are a few examples.
The structural changes at Ray’s company involve no downsizing and will dramatically reduce inefficiency and red tape. Still, Ray doesn’t like the changes because he doesn’t want to put forth effort into learning a new way of doing things. - Habit
Ray has a habit of working in a way and is not ready to put efforts to embrace the new way.
Vega was on vacation when a new process to document computer bugs was implemented. Nobody told Vega, so when she returned from vacation, she continued to use the previous process. Lack of awareness
Vega is not aware of the process changes as she was on vacation.
Bianca likes that the company acknowledges employee birthdays once a month and she has been joining in the celebration in the break room for a few minutes when they occur, but none of the coworkers in her department ever attend, and they have been teasing her about her participation. She has decided to stop attending. Social Factors
Bianca feels that she is not part of her own social circle as people from her department tease her. She may fear to lose her friends.
Garrett is opposed to the new structural changes because he’s afraid that they will cost him his job. Economic factors
Garrett is opposed to the change because it may cost him his livelihood. He wouldn't like to unemployed.
Cammy was all for the structural changes at her company until she realized that fewer people were going to report to her after the changes.Threatened power
Cammy felt like she was losing control over people which makes her feel powerful.
Kenny, director of the hospital pharmacy, decided to upgrade the decades-old software, but after the upgrade, he discovered the pharmacy’s electronic records are now incompatible with the systems used by the inpatient and outpatient clinics since they are still using old software. The narrow focus of change
Kenny didn't keep all entities in mind while making a decision. His focus on change was narrow.
Ed’s job tasks were recently redesigned. While he knows the changes are likely to improve his overall productivity, he is uncomfortable with the changes because so much of his job is now unfamiliar to him. Fear of unknown
Ed fears whether he'd be able to perform in the new environment with new expectations from him. He fears the unknown.