Question

How does the cloud consumer interact with the appropriate systems to
gain access to the required services. What different portals help the
consumer to achieve this?

Answer 1

The consumer interact with an appropriate system to realize the specified services are as follows:

Charge back;

A cloud service consumer will provide fixed payment for services, as long as resources utilization or transactions volume stay within a pre-define range of activity . If the activity goes above or below the range the worth are going to be adjusted.

The advantages of this cost model is that it's favorable for the cloud service provider if it's cost advantages and therefore the cloud client may perceive it tobe fair,as the price model is predicated on the quantity of transection or usage and only a cloud service provider are going to be exposed to the potential risks to the uncontrollable or unpredictable market size.

Different portals helps the buyer to realize this;

Improving consumer experience should be at the highest of each company's list of the many priorities.

Investing into good customer service tools, customer portal , can improve retention rate and increase profit.

The different portals are as follows:

1): Airbus helicopters: More than 3000 civil and military operator believe , Airbus helicopters customer portal to stay their aircraft operational.therefore the corporate needed to revamp the portal so as to show it into a contemporary customer.

Engagement tool which will be accessed anytime through any device.

2): Bosh smart home: bosh smart home online customer portals handle's returns processes warranties , provide self service chat functionality and hosts installation videos.

As another touch-point for customer,Bosch ensured that their online shop would be seamless and according to their other channels.

3): VMware: As an industry leading company that builds cloud infrastructure and IT solution, VMware needed a customer portal that delivered as user friendly experience for customer Using liferay the new my VMware is an integrated.

Account based portal that let's customer manage product license key and support.Millions of users are ready to look for information quicker, access self-service.
4): Thales : A global technology leader of aerospace ,space , transport defense and security market thales , needed to make a portal the would boest Operational efficiency for his or her thousands of active users . especially for his or her civil and defense customer.this customer portal needed to be ready to replace the varied individual portals employed by separate customer entities.

5): EATEL : EATEL may be a family own and operated communication company in Louisiana . That needed a responsive self service customer portal to support their residential and business customer .

After using library DXP to make a replacement website EATEL also used liferay to create their customer portal . The launch of the new portal brought reduced customer service calls ,greater accessibility , decreased billing issue and every one together improve customer satisfaction.

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