Question

1. Write a memo to your staff requesting that they observe company protocols more strictly from now on. Keep in mind that you have had a hard time keeping good staff at this location, so you want to remind your staff of the protocols, but you don’t want them to quit.

2. Case Study:

   You are the assistant manager of your neighborhood Coffee Delight (a local coffee shop chain). Recently, you and your general manager have been noticing that staff have not been observing company protocols as strictly as they were last year. Specifically, you have observed your staff taking breaks of longer than 15 minutes, smoking directly outside the main door, sometimes arriving to work after smoking marijuana, leaving without telling anyone they are going on break, etc. You have noticed that some people are even playing games on their phones while customers are waiting. Others are sipping coffee and chatting in the back while they are supposed to be clearing tables or taking orders. Oh, and the worst part: your store has a strict no pets policy, but you have seen some of the employees inviting the neighbours’ dogs in.

   Clearly, this behaviour can’t continue, as it endangers the health of customers and staff, and puts the coffee shop at risk of losing money (which will cause the store’s owners to lose money and make them incredibly angry with you).      

Answer 1

MEMORANDUM

Date:     10/16/2020

TO:        All staff members

From:     Assistant manager

Subject: Follow company protocol

It has been observed from some time that our company protocols are not followed carefully. We have observed some activities which are against the protocols and which may endanger the health of the customers and staff members and result in a decreased customer satisfaction.

Following employee activities are observed by management which are against our protocol:

• Taking long breaks
• Smoking at inappropriate place
• Arriving at work after smoking marijuana
• Leaving without informing anyone for breaks
• Using phones unnecessarily while customers are waiting
• Wasting time in working hours in chatting
• Allowing people with pets.

We appreciate the efforts you put on daily basis to support our business, however these activities can cause damage to the business and goodwill which put our business at risk of losing money which may cause loss to our business.

We are expecting complete coordination and discipline from our employees as you all have always done. Please observe company’s protocol more carefully and strictly from now to any harm to our valuable health and business.

Thank you for your coordination.

Assistant manager.