Question

ADAM’S BANKING CAREER
William Adams joined the Skynolim Universal bank when he was discharged from the army. He had just finished Senior High School when his country called him, and he willingly reported and served. At the bank, he started as a delivery and pick-up driver, going to all the branches, collecting cheques and taking them to head office for processing and posting. He started his Chartered Institute of Bankers (CIB) course and earned a General Banking Diploma. Soon after his diploma, he was transferred to one of the Skynolim Universal Bank branches in Pomadze as a teller. Meanwhile, Willy continued his education and earned his bachelor’s degree in Banking and Finance. Immediately, Willy became a Chartered banker, he was picked for bank’s management trainee program and then promoted to be operation manager at the bank’s main branch. That was 15 years ago. Willy continued his studies earning a second degree in Investment Management. Today, Mr. William Adams, a veteran investment banker, is the Managing Director (MD) of Skynolim Universal Bank in Ghana and an Executive Member of the CIB Council. The current pandemic, Covid-19, with the protocol of lockdown and staying at home have slowed business globally. Mr. Adams and his management team are brainstorming to find solutions to the problems Covid-19 may pose to the operation and management of Skynolim Universal Bank in Ghana.
Required: Answer the following questions from the above preamble.
1. Clearly explain five daily practices of William Adams when he was a Teller at Skynolim Universal Bank, Pomadze branch.
2. A branch operations manager is the subordinate of a branch manager. Explain two responsibilities of Mr. Adams when he was promoted as the operation manager of the bank’s main branch.
3. Mr. Adams, the MD for Skynolim Universal Bank has the sole responsibility to manage the asset and liabilities of the bank to ensure favourably conditions of the bank. Explain three of such conditions that necessitate Asset Liability Management (ALM).
2
4. Explain two problems that Skynolim Universal Bank will be facing in the operations and management of the bank because of Covid-19 pandemic.
5. Clearly explain solutions available to the problems, which Covid-19 poses to Skynolim Universal Bank in Ghana. ( 5 marks)

It's a banking and finance question

Answer 1

Answer-1-practices when he was teller

a- completing customer transactions and providing them services related to account.

b- receiving deposit and loan payments,cashing checks

C- Recording transaction details and history

D-cross sell bank products by answering enquiry

E- issuing saving withdrawals

Answer2- Responsibility of operations manager :-

A-organising and coordinating banking services

B-managing and supervising employee

Ans3-ALM is done in order to be prepared for the risk that bank can face which canead to differencr in asset and liability

A-High cases of NPA

B- Instant selling of shares .

C- To increase the trust in customer

Answer4-

Coordinate every employee and customer who are coming from different part of location some are covid hotspot.

At the same time making the trust in customer that even in this panic scenario it's okay to invest or buy products as LI.

Answer5 - They can provide a roaster to different employee with some fraction of employees being given work at home , this will eventually lead to a lower crowd gathering without being work.harmed.

Motivation should be done intrinsic and every body shoud be given a webinar on how to define customer the importance of such products even in future.