Question

Kindly answer the following questions with elaboration:

Outline the process for re-energizing quality efforts in organizations?

Discuss operational audits? how does it relate to quality management?

Outline the generic process for performing self-assessment?

What is the next step when a firm achieves benchmark or role model status?

Answer 1

Outline the process for re-energizing quality efforts in organizations?

• Assemble the right team: The reenergizing quality team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.
• Go over the results: Present the evaluation of the current state of the improvement efforts to the team. This evaluation involves identifying quality-related practices in the organization for relevance and efficacy.
• Identify those approaches that are working well: Using the data, gain consensus from the team as to what quality improvement approaches are getting results.
• Identify what is not working well: Using the findings, gain consensus among team members as to what approaches should be eliminated.
• Identify additional areas in quality deployment that are not being addressed: Conducting an in-depth study of this type will naturally result in an understanding of areas that need to be addressed that current quality approaches do not address.
• Develop the signature strategy: The signature strategy contains the bundle of quality improvement approaches that will help to achieve the desired outcomes.
• Develop a plan for implementation with time frames and costs: Using a modern project management approach, develop a project plan.
• Implement the project plan.
• Repeat this on an annual basis.

Discuss operational audits? how does it relate to quality management?

Quality audits are based on the practice of operational auditing. In a broad sense, the approach and the state of mind of the auditor characterize operational auditing-not the methods. Operational audits represent the application of the talents, background, and techniques of the auditors to the operating controls that exist in the business.
The general objective of the operational audit is to assist all members of management in the effective discharge of their responsibilities by furnishing them with objective analyses, appraisals, recommendations, and pertinent comments concerning the activities reviewed. Operational audits may follow organizational or functional lines, but the majority are organization-wide because such an audit presents a complete appraisal of the internal operations of an organizational unit.

Outline the generic process for performing self-assessment?

Stage 1 - Surveying: Generate list of strengths and weaknesses from primary and support activities of the firm's value chain.

Stage 2 - Categorizing: Reconceptualize list in terms of resources and capabilities and complete deeper inspection with the application of key questions.

Stage 3 - Investigating: Determine where, along the firm's value chain, potential competitive advantage lies. Look at each competitively relevant resource and capability relative to its potential as a cost or uniqueness driver.

Stage 4 - Evaluating: Choose the appropriate generic strategy for the firm-cost leadership or differentiation.

What is the next step when a firm achieves benchmark or role model status?

When a firm has achieved benchmark or role model status, the ideas and initiatives for improvement must come from within. In this case, self-assessment is a good tool to spur improvement. The goal of self-assessment is to observe current practices, to assess those practices, and to identify gaps in deployment. Once gaps have been identified, new levels of performance can be achieved by filling gaps.

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