Question

Study this short case and then answer the following questions:

Differing Perceptions at Clarkston Industries1

Susan Harrington continued to drum her fingers on her desk. She had a real problem and wasn’t sure what to do next. She had a lot of confidence in Jack Reed, but she suspected she was about the last person in the office who did. Perhaps if she ran through the entire story again in her mind she would see the solution.

Susan had been distribution manager for Clarkston Industries for almost twenty years. An early brush with the law and a short stay in prison had made her realize the importance of honesty and hard work. Henry Clarkston had given her a chance despite her record, and Susan had made the most of it. She now was one of the most respected managers in the company. Few people knew her background.

Susan had hired Jack Reed fresh out of prison six months ago. Susan understood how Jack felt when Jack tried to explain his past and asked for another chance. Susan decided to give him that chance just as Henry Clarkston had given her one. Jack eagerly accepted a job on the loading docks and could soon load a truck as fast as anyone in the crew.

Things had gone well at first. Everyone seemed to like Jack, and he made several new friends. Susan had been vaguely disturbed about two months ago, however, when another dock worker reported his wallet missing. She confronted Jack about this and was reassured when Jack understood her concern and earnestly but calmly asserted his innocence. Susan was especially relieved when the wallet was found a few days later.

The events of last week, however, had caused serious trouble. First, a new personnel clerk had come across records about Jack’s past while updating employee files. Assuming that the information was common knowledge, the clerk had mentioned to several employees what a good thing it was to give ex-convicts like Jack a chance. The next day, someone in bookkeeping discovered some money missing from petty cash. Another worker claimed to have seen Jack in the area around the office strongbox, which was open during working hours, earlier that same day.

Most people assumed Jack was the thief. Even the worker whose wallet had been misplaced suggested that perhaps Jack had indeed stolen it but had returned it when questioned. Several employees had approached Susan and requested that Jack be fired. Meanwhile, when Susan had discussed the problem with Jack, Jack had been defensive and sullen and said little about the petty-cash situation other than to deny stealing the money.

To her dismay, Susan found that rethinking the story did little to solve his problem. Should she fire Jack? The evidence, of course, was purely circumstantial, yet everybody else seemed to see things quite clearly. Susan feared that if she did not fire Jack, she would lose everyone’s trust and that some people might even begin to question her own motives.

Q1: Explain the events in this case in terms of learning, perception, and attribution (18 marks, 3 marks for each point)?

Q2: If you were to decide about this case, would you fire Jack or give him another chance? Why?

Q3: Does personality play a role in this case?

Guidelines - Do not rewrite the questions in your answers. - When answering, refer to each question by its symbol (e.g. Q1) - Answer in a new Word file

Answer 1

Answers-

(ques-1)

answer-

Learning - The case is about a past pricon convict being selected into the firm Carkton ventures and the arrangement of robberies that occurred in a course of time in the firm that drove the kindred workers to point fingers at Jack for all the episodes as they all became more acquainted with about Jack's past.

Susan Harrington, the dispersion chief is in a moral issue to terminate or hold Jack without clear proof on the robberies however just by going with the allegations from Jack's kindred workers.

perception- is the capacity to see things by sense or dependent on memory data preparing. The occasions, for example, Susan employed Jack Reed as she has been given an opportunity from Henry Clarkston so she sees that she additionally could allow to Jack Reed.

Another example is Jack Reed foundation data refreshed by clerk has seen that he may took the cash. In view of the data representative's perception towards Jack changed. Another occurrence that the Susan perception additionally changed as she would not like to offer opportunity to Jack in light of her own experience.

Attributes-is the method for either acting or feeling towards an individual. The occasions, for example, Susan recruited Jack Reed is a disposition of Susan towards a Jack reed to give an opportunity.

The representatives acted that Susan is a guilty party in preparing cash from handbag. Consequently, it was representatives' disposition. Another example that the Jack Reed was cautious to the circumstance was is disposition to manage issue.

(ques-2)

answer-

Susan should allow to Jack Reed as opposed to fire him. Susan had been dissemination director for Clarkston Industries from most recent twenty years. She has been given an opportunity from Henry Clarkston notwithstanding her record.

she was acknowledged about the difficult work and she had taken advantage of it. Presently, she was one of the most regarded supervisors in the organization in spite of scarcely any individuals knew her experience. She should allow to Jack Reed as she has been given by somebody. She ought to be clear about this choice since she should be an opportunity creator for the valid justification. Different motivations to give an opportunity is that it shows the perception of her towards the issue dealing with.

As a chief she must be a demeanor towards the critical thinking. She is answerable for the entire association just as each worker as well. There are different strides to manage the issue instead of fire a worker in spite of the fact that it was not demonstrated. Along these lines, according to the Personality of chief he/she ought to be critical thinking in disposition, settle the contentions, take severe activities, investigate the issue completely and dependent on the realities do dynamic. The issue here is climate the Jack Reed had taken the cash or not, who is associated with the sort of movement, how the data has been spilled from the division and spread. These issue needs a bit by bit audit just as activity dependent on overseeing arrangements.

(ques-3)

answer-

Personality for this situation doesn't assume any job. As Jack was polite and worked in office yet dependent on his past records he was accused despite the fact that he was cautious to the circumstance.

Personality implies singular characters or highlights which make him/her novel. In spite of the fact that Jack Reed was working truly and engaged with different representatives however dependent on him past trademark highlights or data he was judged. Along these lines, personality doesn't make a difference here. Susan was dreaded about her position so it is the occasion which changes the personality of the individual.

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