In: Operations Management
Which channel or channels of communication provide the most richness? Which channels of communication provide the least richness? Explain.
Channel of communication which provides the most richness are
1 . Face to face communication is one of the best and most rich communication because it creates a special ambience of having a direct communication. It also facilitates communication understanding very fast and gets immediate feedback for the same.. The face to face interaction can be with one on one interaction or one to many. Whatever the situation is it shows a close proximity between the communicators.
2. The second richest is the oral communication that can take place in any form. For example video conferencing, over mobile , recording message and sending etc. Words are so powerful specially when used in this context and provides the richness of word and meaning
Channels of communications that are least rich are
Tweets - are considered to be least rich because it will reach many people in a fraction of second but there will be no immediate response. The credibility of the feedback should also be checked.
Then comes the written document like memos, letters , formal documents wuich are very rigid and formal in procedures. Technology made him slow and lazy.