Question

synthesize and present key analytical findings of where Amazon Inc is excelling and how or where it can improve (in current time)

Answer 1

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Here, I present the key analytical findings of Amazon, proving it to be excellent:

-one of the key findings of the successful company Amozon is its innovations. The CEO Jeff Bezos is the champion of major innovations such as Echo, a voice command device that can be used to play music, check the weather or search for a sports team and much more. Innovations of Amazon prove that progressive mindsets can result in creating different products in the e-commerce market.

-customer service is another key finding where Amazon successfully rules. Amazon customer service department has won multiple awards for commendably preventing and addressing problems of customers. Undoubtedly Amazon customer service department contributes in the company to become most customer-centric companies on the planet.

-diversification is another key finding of Amazon which makes it successful. From books, nuts, automotive, health, grocery, beauty, electronics, clothing, and music, Amazon office products in all areas. In current times Amazon retail has everything a person needs to buy in order to survive. Also, Amazon has improved nearly 3.5 billion backlinks that help Amazon to boost its sales.

-merging designs with content is also one of the key findings where Amazon rules. In e-commerce to attract the customers and increase visibility on the page, Amazon uses lengthy product descriptions and basically FAQ options on all products. This satisfies the customers majorly.

The key areas where it can improve are as follow:

-Undoubtedly, Amazon is one of the best companies in the world who prioritize their customers and tries to fulfill all the needs but what lacks is Amazon can improve it services in relation to sellers for small businesses it offers opportunity. Amazon's short focuses on giving more profit margins to its sellers so they can survive in the market and compete with other sellers.

-another key finding where Amazon lacks or can improve is that Amazon doesn't sell everything a customer needs. If Amazon starts selling in all the divisions or diversifications then the customer would only prefer buying it from Amazon which will help Amazon to grow and gain the monopoly in the E-Commerce market.