Question

DEFINE CONFLICT MANAGEMENT

Answer 1

Solution:

Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.

Strong conflict management skills are an advantage in most positions, as conflict is virtually impossible to avoid. It is human nature to disagree, and disagreements are in fact healthy when approached correctly. Eliminating conflict entirely would cause its own problems: there would be no diversity of opinion and no way for us to catch and correct flawed plans and policies.

But poor communication or interpersonal tension can easily cause simple disagreements to flare up into resentment or worse. Conflicts that are allowed to fester and grow will ultimately diminish productivity and damage staff morale. This is why employers seek employees with the skills to manage and diffuse conflict