Question

Question text

Michelle and Tracy are sales representatives for ABC Flooring. Michelle is on maternity leave and Tracy has been assigned to take her business calls while she is out. On the first day, one of Michelle's customers calls the office and asks a secretary for a price on some high end tile. The secretary, Flo wrote down the wrong customer phone number and she only took the customer's first name, John.
What is the problem?

Select one:

a. Michelle is going to miss out on a big sale.

b. The company is going to miss out on a big sale.

c. Michelle may lose a customer.

d. Tracy needs to call the customer back.

e. A and B

Question text

Michelle and Tracy are sales representatives for ABC Flooring. Michelle is on maternity leave and Tracy has been assigned to take her business calls while she is out. On the first day, one of Michelle's customers calls the office and asks a secretary for a price on some high end tile. The secretary, Flo wrote down the wrong customer phone number and she only took the customer's first name, John.
Who does the problem involve?

Select one:

a. Michelle, John, and Tracy

b. Michelle and Tracy

c. Tracy, Flo and John

d. Tracy, John, Michelle, and Flo

Question text

Nicky is the assistant to the HR manager. His best friend Jack is applying for a job with the company and Nicky agreed to be a reference for him. Jack asks for advice on preparing for the interview. Nicky has access to the interview questions that will be asked of all applicants. It would be great for his best friend to work at the same company. Nicky stops to think, what would be the consequences of his decision to share the questions? Choose all that apply.

Select one or more:

a. Nicky could lose his job.

b. If hired, Jack could lose his jobs.

c. Jack could get hired on and not be a good fit for the job.

d. Jack could get hired on and not be as capable of performing tasks as he implied in his interview.

Answer 1

1 Ans: Option D – Tracy needs to call the customer back

Explanation: Every customer plays an important role in any business, so if any miscommunication happens then it is our responsibility to fix it. Here, Flo has taken the incomplete information so, Tracy should call the customer back and discuss their query and answer them accordingly because this is her responsibility.

2 Ans: Option C – Tracy, Flo, John

Explanation: Flo took only the first name of the customer as John and wrote a wrong phone number, so Tracy should step into the situation and complete her duty by giving them a call back to the same number by which they received the call earlier and find out what happened. The problem in this situation is communication gap which Tracy can fix it easily with her professional skills.

3 Ans: Option A – Nicky could lose his job

Explanation: If Nicky helps Jack by providing the interview questions, it will be an unfair practice with the company and if anyone in the organization comes to know that Nicky has leaked the questionnaire, he will definitely lose his job. Helping a friend is a good activity, but not in terms of breaking your ethics and losing your own job for no reason.