In: Nursing
Choose one of the following questions to respond to (state the number or name of question at the start of your response).
With your question of choice include at least two references (other than your texts) within the past 5 years to support your post.
Expectations
Initial Post:
2) An effective patient centered communication with the patient and family plays an important role in the patient outcome and help them to take effective decision .An effective communication involve both therapeutic and non -therapeutic communication .To acheive effective nurse patient communication ,nurse should have a sincere intention to understand the client problem.
There are various effective therapeutic communication strategies that the nurse can use in the clinical setting to improve the patient outcome.it include ;
# be an active listener
# focus on the issue ,not the person
#seeking clarification
# making observation
# offering hope and humor
# focusing
Active listening
Active listening is an important one in therapeutic communication .it involve paying attention to what the patient says and allowing them to talk without any interruption or judgement .it makes the patient confident and explore more about the problems and feel comfort that someone is listening .example - maintain eye to eye contact ,restating questions asked,asking follow up questions etc.
Offering hope and humor
Offering hope or humor makes the patient smile and get the power to lead the life ,because hospital stays are lonely and stressful.offering hope change their mind and lightening their mood with humor help them to communicate the feelings and make them more positive .example - making the patient to watch their favourite show or music change their mind and making them to visit chaperon fill their with hope and improve quality of life .
Focusing
The nurse should focus on the issue that the patient facing and not the person .the nurse should communicate well in the inorder to identify the exact problem of the client .by focusing only on the problem the client does not feel and discomft to disclose the matter they face .example -communicate with the client without any differences on the basis of culture ,race,rich or poor etc .do not ask about the culture caste or financial status ask politely only the problem or issues.
Reference -
The text book of communication skills for nursing and midwives,Joan dalles and philipian ,2 Nd edition.
http://journals.Iww.com>full text.