Question

If you are a manager of a restaurant, you are required to apply Total Quality Management philosophy to improve the hygiene quality level. Design FIVE practices by applying the concepts of Universal points of Total Quality Management.

Answer 1

If you are a manager of a restaurant, you are required to apply Total Quality Management philosophy to improve the hygiene quality level.

FIVE practices by applying the concepts of Universal points of Total Quality Management could be:

• Hygiene of the restaurant can be improved by focussing on reduction on wastage of the food items, to avoid this the concept of JIT should be adopted to avoid pilferage and avoid making a mess in the restaurant
• Training of the employees is pivotal to maintain a sense of hygiene in the restaurant. There should be frequent training sessions to make the employees aware of the same.
• The leadership should lead the change and take appropriate steps whenever a need arises to take some strong actions
• There should be an effort to change the attitudes of the employees, the culture of the restaurant should promote cleanliness
• The restaurant should be flexible to change and the management and the employees should be open to change and should continuously question and change the existing processes if it increases the existing hygiene quality level of the restaurant. They should follow the plan-do-check-act principle also known as the "Deming Wheel".