Question

In: Operations Management

In the view of a consumer, discuss what is a good quality surgical mask in term...

In the view of a consumer, discuss what is a good quality surgical mask in term of FIVE “Product Quality Dimensions”?

Solutions

Expert Solution

Explanation:

Good quality surgical mask:

- Performance:

A surgical mask is used mostly by healthcare entities like doctors, nurse, healthcare workers. Else it is used by the common people to be safe from disease or virus or get infected. The surgical mask would be able to create a barrier between contaminants and wearer as while treating patients or infected people there are chances that contaminant gets into the respiratory system of the wearer and make them sick too. Certain things like saliva, sneeze or certain medical procedures and other small particles aerosol are considered in it as its surgical mask and not a respirator.

- Features:

It should be made from non-woven material/fabric and should be made of the melt blowing process.

- Reliability

The surgical mask should are not as effective as respirator but not should be less effective so that infected small particles of aerosol and water must not able to penetrate it and would not wear out in some use also should not get loose easily.

- Durability:

The best quality surgical mask should be water repellent so it does not get soaked and dos not wear out in some use. It should be high-grade material so that fabric does not get affected in some days of wearing.

- Conformance:

The surgical mask should be able to cover the mouth and nose of wearer easily, it should be passed from medical standard and producer should have to follow all the medical standard used for the mask. IT should meet all the standard of the medical industry.


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