Question

In project management, I am designing a project proposal for a job center for the homeless. I'm trying to figure out the in-scope and out-of-scope items that would go into the proposal.

Answer 1

Since the project is about creation of a job center for the homeless, it will depend on lot on the type of project. Are you merely creating the infrastructure (office building) or are you also involved in creating the operational guideline (how the job center will work). It will be recommended not to do both of them because it can get too complicated and cluttered. Now, let’s assume that you are doing the latter (designing operational details) then you can put the following in you in-scope portion

Definition of homeless individual

• Who are defined as homeless?
• What are the exceptions?
• How to resolve ambiguous situations?

Operational process of the job center to source jobs

• How will the jobs be sourced?
• How many people will be needed for the sourcing?
• What is the process flow for sourcing jobs?

Operational process of the job center to process the homeless individuals

• How will the employees handle the job allocation process?
• What is the expected efficiency measure? What are the other success metrics?

Process flow chart/diagram

• How will the overall system work?
• What are the external and internal environments interacting with the process?

Stakeholder

• Who are the stakeholders of the project?
• How will they be impacted?

Project timeline, resource, and requirement

• What are the different tasks (estimated at this point)?
• What is the project timeline (expected)?
• What kind of resource (manpower, money, time) will be needed?

Legal and regulatory requirement

• Is there legal and regulatory requirement from the government?

When it comes to out of scope document there can be a lot of things. However, you could point out the following

• Real-estate management
• Homeless individual’s welfare management
• Any connectivity to unemployment benefits
• Shelter management
• And more

Basically, if it is not part of your project but there can be confusion that it is, you should mention those items here.