Question

Susan Harrington continued to drum her fingers on her desk. She had a real problem and wasn’t sure what to do next. She had a lot of confidence in Jack Reed, but she suspected she was about the last person in the office who did. Perhaps if she ran through the entire story again in her mind she would see the solution.

Susan had been distribution manager for Clarkston Industries for almost twenty years. An early brush with the law and a short stay in prison had made her realize the importance of honesty and hard work. Henry Clarkston had given her a chance despite her record, and Susan had made the most of it. She now was one of the most respected managers in the company. Few people knew her background.

Susan had hired Jack Reed fresh out of prison six months ago. Susan understood how Jack felt when Jack tried to explain his past and asked for another chance. Susan decided to give him that chance just as Henry Clarkston had given her one. Jack eagerly accepted a job on the loading docks and could soon load a truck as fast as anyone in the crew.

Things had gone well at first. Everyone seemed to like Jack, and he made several new friends. Susan had been vaguely disturbed about two months ago, however, when another dock worker reported his wallet missing. She confronted Jack about this and was reassured when Jack understood her concern and earnestly but calmly asserted his innocence. Susan was especially relieved when the wallet was found a few days later.

The events of last week, however, had caused serious trouble. First, a new personnel clerk had come across records about Jack’s past while updating employee files. Assuming that the information was common knowledge, the clerk had mentioned to several employees what a good thing it was to give ex-convicts like Jack a chance. The next day, someone in bookkeeping discovered some money missing from petty cash. Another worker claimed to have seen Jack in the area around the office strongbox, which was open during working hours, earlier that same day.

Most people assumed Jack was the thief. Even the worker whose wallet had been misplaced suggested that perhaps Jack had indeed stolen it but had returned it when questioned. Several employees had approached Susan and requested that Jack be fired. Meanwhile, when Susan had discussed the problem with Jack, Jack had been defensive and sullen and said little about the petty-cash situation other than to deny stealing the money.

To her dismay, Susan found that rethinking the story did little to solve his problem. Should she fire Jack? The evidence, of course, was purely circumstantial, yet everybody else seemed to see things quite clearly. Susan feared that if she did not fire Jack, she would lose everyone’s trust and that some people might even begin to question her own motives.

Case Questions

Q1: Explain the events in this case in terms of learning, perception, and attribution (18 marks, 3 marks for each point)?

Q2: If you were to decide about this case, would you fire Jack or give him another chance? Why?

Q3: Does personality play a role in this case?

Note : Answers should be in Details and in your own words and in Word Format

Answer 1

1):-

Learning is a durable change in behavior based on any experience or practice. In this case Susan was also convict before and she realized that with time she changed through hard work and trustworthiness consequently on the basis of this learning she employed Jack Reed out of new jail considering he will also understand the importance of genuineness and hard work which will permanently alter his behavior.

Preception is the way a person sees situations and how they make that person feel. Occasions in case of observation are:

The new personnel representative had calmed to several workers about Jack's past reasoning that is was a typical information.

Several representatives had approached Susan and had asked her to fire Jack.

Attribution is somebody's reaction towards a certain situation or person acoording to their discernment.

Susan is in profound thought of excusing Jack from work because of the recognitions that his colleagues have against him.

Henry Clarkston had allowed Susan to substantiate herself after she was released from jail.

2):- It is improbable that Jack would had carried out the robbery of insignificant cash when his criminal records were out and he realized he would had been the most prime suspect of burglary; thus I would not fire Jack immediately rather will direct through investigation about the case and then choose action on the basis of investigation results.

As in the case I was realized about the hard work of jack and I had made the vast majority of it..I ought to be clear about the choice because I should be a chance maker for the valid justification. it shows the view of me towards the difficult handling. As a manager i has to be an attitude towards the critical thinking. There are different ways to deal with the issue rather than fire a representative although it was not demonstrated. Along these lines, according to the Point of perspective on manager I would be critical thinking in attitude, settle the contentions, take exacting actions, investigate the matter thoroughly and based on the facts do dynamic. The issue here is weather the Jack Reed had taken the cash or not, who is associated with the sort of activity, how the information has been leaked from the department and spread. These issue needs a bit by bit survey as well as action based on overseeing arrangements.

3):- Role of personality – Yes Personality plays an important job; here we have gone over two distinct personalities initial one is of Susan Harrington who is known for her genuineness and hard work and regarded as one of the most regarded managers in the company then again we have second personality of Jack Reed who is as of late out from Jail and from the time his records were out individuals are suspecting him as thief.

The personality plays an important in this case through the genuineness and hard work of Susan she is regarded as one of the most regarded manager; anyway because of criminal record of Jack he is accused of stealing unimportant cash; so the personality of any person significantly impacts observation about him.