In: Operations Management
a)
The competitive capabilities and priorities of an organization depends on their industry, product/services, competitive landscape and other factors as well. In order to understand this, we need to look at few examples.
If we look at example of a company like Amazon, their competitive capabilities lie in their strong supply chain network, strong logistics and brand name. The priority of the company is to delight customers and they are known to go extra mile just to make the customers happy.
If we look at example of TOMs footwear, their competitive capability lies in their mission to provide footwear to poor children that drives their brand reputation. Their priority is to not make profit but have a socially responsible business.
Thus we can see that competitive capabilities are things that makes a company special. It makes them stand out and makes the consumers take notice. On the other hand, priorities are company’s mission and goals that they value most.
b)
Operations management is always focused on efficiency, quality and cost of operations. These are important matters no matter what kind of business we are in or which company we work for. Thus we will be able to use some of the operations management lectures in our business life.
If we take an example and think that we will operate a small business like a grocery store in a suburban locality, we can be sure that we could use the inventory management techniques we learn in operations management classes. If we are part of a large operation then we may need to efficiently schedule labor, equipment, etc. and we learn this in operations management. If we are a manufacturing facility, we could use the quality management techniques learned in the course.