In: Operations Management
Richard Branson Shoots for the Moon
The Virgin Group is the umbrella for a variety of business ventures ranging from air travel to entertainment. With close to 200 companies in over 30 countries, it is one of the largest companies in the world. At the head of this huge organization is Richard Branson. Branson founded Virgin over
30 years ago and has built the organization from a small student magazine to the multibillion-dollar enterprise it is today.Branson is not your typical CEO. Branson’s dyslexia made school a struggle and sabotaged his performance on standard IQ tests. His teachers and tests had no way of measuring his greatest strengths—his uncanny knack for uncovering lucrative business ideas and his ability to energize
the ambitions of others so that they, like he, could rise to the level of their dreams. Richard Branson’s true talents began to show themselves in his late teens. While a student at Stowe School in England in 1968, Branson decided to start his own magazine, Student. Branson was inspired by the student activism on his campus in the 1960s and decided to try something different. Student differed from most college newspapers or magazines; it focused on the students and their interests. Branson sold advertising to major corporations to support his magazine. He included articles by ministers of Parliament, rock stars, intellectuals, and celebrities. Student grew to become a commercial success. In 1970 Branson saw an opportunity for Student to offer records cheaply by running ads for mail-order delivery. The subscribers to Student flooded the magazine with so many orders that his spin-off discount music venture proved more lucrative than the magazine subscriptions. Branson recruited the staff of Student for his discount music business. He built a small recording studio and signed his first artist. Mike Oldfield recorded “Tubular Bells” at Virgin in 1973; the album sold 5 million copies, and Virgin Records and the Virgin brand
name were born. Branson has gone on to start his own airline (VirginAtlantic Airlines was launched in 1984), build hotels (Virgin Hotels started in 1988), get into the personal finance business (Virgin Direct
Personal Finance Services was launched in 1995), and even enter the cola wars (Virgin Cola was introduced in 1994). And those are just a few highlights of the Virgin Group—all this while Branson has attempted to break world speed records for crossing the Atlantic Ocean by boat and by hot air balloon.
As you might guess, Branson’s approach is nontraditional—he has no giant corporate office or staff and few if any board meetings. Instead, he keeps each enterprise small and relies on his skills of empowering people’s ideas to fuel success. When a flight attendant from Virgin Airlines approached him with her vision of a wedding business, Richard told her to go do it. He even put on a wedding dress himself to help launch the publicity. Virgin Brides was born. Branson relies heavily on the creativity of his staff; he is more a supporter of new ideas than a creator of them. He encourages searches for new business ideas everywhere he goes and even has a spot on the Virgin Web site called “Got a Big Idea?”
In December 1999 Richard Branson was awarded a knighthood in the Queen’s Millennium New Year’s Honours List for “services to entrepreneurship. What is next on Branson’s list? He recently announced that Virgin was investing money in “trying to make sure that, in the not too distant future, people from around the world will be able to go into space.” Not everyone is convinced that space tourism can become a fully-fledged part of the travel industry, but with Branson behind the idea it just might fly.
1. Would you classify Richard Branson as a manager or a leader? What qualities distinguish him as one or the other?
2. Describe the relationship between Branson and his followers. (5MARKS)
Q2,If you were a manager in a bank and you had to choose motivating and hygiene factors to design a reward system ,keeping Herzberg’s theory in mind which two motivating and which two hygiene factors would you choose for bank employees? Justify your answer giving a detailed explanation.
Q3a).As a leader of a small team of 20 team members working in a software company , what team decision making options do you think you have and explain any two of them
Q3b) Identify whichone would you apply for decision making for your team of 20 software professionals.
1. Richard Branson is a leader. Qualities which are inherited in him are:
a. He is visionary- He observes the Environment and culture full of understandings and from that understandings, he gives birth to new Visions accepted by people.
b. He is influential- He honors the subordinate equally and motivates them to originate new ideas. He did not push anybody but due to his influential quality, he let the subordinate originate the ideas and let them work upon them.
2. Branson relies heavily on the creativity, He values all the ideas of his followers, He trusts in Ideas and nourish the vision of his followers, He wants this world as a better place to live with full of new ideas and vision and let the followers work upon it.
Ans.2. As bank manager I choose:
a. Motivating Factor:
1. Recognition: The employee of the bank has the full authority to come with new ideas in order to make the process more simple and agile. Visionary ideas that have originated from an employee can have access to work upon it with full support. He then be recognized in company for implementing that idea.
2. Advancement and growth: Employees' Idea which is successful in implementing it will get advancement and growth in his career either through promotion or through diversifying the new business.
Ans.3a As a leader of a small team of 20 people the decisions are:
1. All are free to tell any idea for business growth.
2. Be non-traditional and avoid the repetition of the same activity in the process to improve the
3. All should be process-based not functional-based.
4. Have next practice not best practice - Best practice is nothing but the next practice.
Two are explained below:
5. Process team members should know the 100% activity of another member this will encourage the member to simplify the process through their ideas.
6. All team members is be notified as a High-performance process team. A high-performance team helps the member to be motivated. Please find the below image for that:
3b. I will encourage my team to apply for the next practice :
If we think that the process which we are doing is best then there will be no chance to have ideas to improve the process but if we think that we can do better then there will be the chances of lots of ideas and that ideas can help in growing the company.