Question

Explain the legal and ethical requirements you considered when working in aged care. Explain how you worked in line with these legal and ethical requirements?

Explain the workplace policies and procedures you followed when working in aged care.

Explain how you ensured the safety of your client when determining services. In your response, refer to dignity of risk, WHS and duty of care.

How to ensure that you maintained the privacy, confidentiality and dignity of risk of your client?

What is your workplace’s processes when a client has a complaint? Complaints may be in regards to your own workplace or one of the services they are accessing.

Answer 1

Care for the aged resembles healthcare in some respects so that the familiar principles of medical ethics respect for autonomy beneficence, nonmaleficence and justice would also apply to ethics in aged care. An aging life care professional is honest, diligent, and accountable in the provision of service,loyality and responsibilities, respect of clients rights and dignity, justice these are the ethical principles. Respect for their confidentiality.comprehensive information, education, training and support to facilitate their care and support roles, receive services that assist them to provide care and support. Contribute to and participate in the development of social, health and mental health policy. Act ethically and be seen to act ethically. Be active in ethics program, encourage employees to raise issues. Address ethics issues, enforce the ethics program, such as by punishing violators.

Work place policies are ,code of conduct, Recruitment policy, Internet and email policy, mobile phone policy, non smoking policy, drug and alcohol policy, health and safety policy ,anti discrimination and harassment policy, discipline and termination policy, using social media. Policies and procedures are fundamental for consistency across an organization, for both staff and consumers. They guide the organization ,influencing and determining all major decisions and actions and reduce liability risks
1.Assie aged care service policy

This policy to enable care recipients their families and representatives, visitors, staff and voluntires to provide feed back or raise a complaint about any aspect of this service. The aim of this policy is to improve the quality of care and services provided by adopting a postive blame free approach to resolving complaints.

2.workplace anti bullying policy

Working relationships and standards of behaviour between staff and clients are important work place issues. Aussie aged care services encourages the behaviour required to maintain a workplace environment free from bullying and demonstrates by addressing the principles of bullying.

Dignity of risk refers to the concept of affording a person the right to take reasonable risks, and that the impending of this right can suffocate personal growth, self esteem and the overall quality of life. If one person has more power than any other person, the more powerful person can exert their will over the less powerful one in often harmful or patronising ways. Therefore personal empowerment is the key to reducing vulnerability and thus the primary construct informing our duty of care.

Dignity is a human right and is important to every individual but can become compromised during health care. Being treated with dignity and involved in decision making is associated with postive out comes such as a high patient satisfaction. A key aspect of promoting dignity is about getting to know the person and developing a relationship with them through your interactions. Valid consent must be obtained from people in your care before any physical examination treatment or provision of personal care reflecting the right of people to determine what happens in their body. There are three key areas of privacy for people accessing health care, privacy of personal space, privacy of their bodies and privacy of personal information. Confidentiality :whilst the care environment influences privacy, staff behaviour strongly effects experiences of privacy. When a customer presents you with a complaint, keep in mind that the issue is not personal he or she is not attacking you directly but rather the situation at hand, listen well. Let the irate client blow off steam,client want to know someone is listening and they are understood, and they are hoping you are willing to take care of the problem to their satisfaction.