Question

Explain how the application of spreadsheets could differ between a product-driven organization and a service-driven organization. Conduct your own research and provide specific examples to illustrate your ideas.

Answer 1

difference between a product-driven organization and a service-driven organization

product-driven organization

1. Human Resources and IT acting as support for the product.
2. A product-driven environment refers to a business developing a product first and then searching for a niche market for the product.
3. The design and features and  capabilities and manufacturing of the product are the key focus by all functions of the organization.
4. Marketing and Sales departments are responsible for bringing the product to market, creating awareness and generating revenue.
5. In a product-driven organization, individual products are managed like separate standalone organization that exist within the overall .

There some key of product driven organization

• Use mass marketing.
• Create unique products
• Positioning is key

Amazon is prime example

A process where they write the Press Release and the Frequently Asked Questions document which are both needed at the product launch.

Service driven organization

1. service driven organization actively gathers insights about their customers to forms the basis of developing a product in-line with their requirements.
2. They will not be able to continue in organization if their customers are not satisfied with their product.
3. Once the organization feels the product is in line with customer expectations then released to market.
4. The need for marketing in a organization is lesser than product-driven organization
5. service driven organization has engineered the product with their customers in mind, therefore, knowing that there is a established appetite for the product.

There is some key of service driven organization

• Put emphasis on speed.
• Prioritize flexibility and convenience.
• Time is of the essence:
• Include value-added benefits for customers.
• Practice consistency in service standards
• Process

Samsung  is also example

One of the more well-known service riven brands is Samsung, establishing itself as a business that puts a lot of its efforts and resources in understanding the service and the market.

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